Great staff. Room was very clean. Plenty of extra towels and other necessities provided. Although provided shampoo and coffee in room only first day. Nice to have a fridge, stove, oven and sink. Also cookware, dishes and glasses provided. Some days a nice sit down breakfast was provided for a price. Good food. We enjoyed the inside pool and Jacuzzi. Although we were not positioned to see the bay or ocean, there were some beautiful sunrises. On the downside, website lead us to believe we would have a full fridge but received a smaller version. Murphy bed was awful. We woke up with backaches every day and my husband and I were scrunched on this small, lumpy bed. When bed was down we kept banging our feet on the kitchen table. Screen was loose so we had to be careful. Would strongly recommend springing for something bigger than a studio. I think you would enjoy it.
6/1/2017: We spoke with the manager about our concerns or someone who said they were the manager. We were told to be more positive and not focus on the negatives. Not I'm sorry, but be more positive. We won't be staying here again.
The desk agents Patty, Kathy, and Sami are kind and compassionate. I wasn't on the reservation at the Sandcastle, so when I dropped my wallet in the parking lot unknowingly, it wasn't easy to try and get it back to me. I found out that they worked diligently to try and find me, including reaching out to my state department of motor vehicles via my ID. I actually found out by calling them: a really friendly voice answered the phone, "Sandcastle resort, I'm really glad you called!"...my name must have come up on the caller ID and at that moment, I'm sure they knew they made my day. And that's what it's all about: I've worked the majority of my life in customer service, it can be quite hectic out there. But moments like these are what keep me going. Thank you so much for the care and honesty that completely turn my weekend around. You all are amazing!!
Review as of 6/14/2017. First the positives: The pools are great; both indoor and outdoor. They are deep and clean. The beach area is pretty good. Initially, the rooms are clean. Here are the negatives at least for my wife and I and our two kids. The indoor hot tub is boiling, the indoor pool is as hot as a normal hot tub; not complaining. The hotel staff could not be more ruder; I can't imagine how they could be at least . There was no apology for when our cable went out and not fixed for over 7 hours. There was no apology for when we requested in person our room be cleaned and then to come back at night only to find the carpet was not vacuumed, crumbs still on the couch. The bathroom was obviously not cleaned, nor was the kitchen. Our first night we asked for extra pillows and was told, "I guess I can walk to the end of the hall." So if you are looking for great pools come here. But if you are looking to get away from the normal everyday living like cleaning, dishes, etc. (like you get at other hotels) you will not find it here. You will find attitudes with no apologies. Oh yeah one other thing. Apparently they just decided from day to day if they are going to make breakfast or open the diner at the pool; just frustrating.
This place has lost its former glory..the guy in charge is in a power struggle with the time share owners..I went mid October..inside pool closed..hot tub closed no on site food available place falling apart..not kept up..they are trying to get the place away from the owners..and letting it go to hell. I own a time share here..that's why I'm here..that's the only reason..if I was looking for a place to stay down here..I wouldn't pick this place. It's off season and there are so many classy places down here that will actually give you something for your money. Unfortunately this isn't one of them places .picture is inside the closet...looks like the place is falling down
The reason this hotel was booked in the first place was because there is an indoor pool and hot tub. However when we checked in, the pool and hot tub were closed for the week. We were there with other people and were supposed to have rooms next to each other, but they were at the opposite ends of the hall. When we complained, the staff was less than helpful. Breakfast in the sunset room was the grossest food I've ever had, and it was way overpriced. I will never return to this place and I don't recommend it to anyone.
Additionally, the beds are horrible. You will not sleep well. As one person put it, it is like sleeping on concrete.
Sandcastle Resort And Club is a US Lodging based in Provincetown, Massachusetts. Sandcastle Resort And Club is located at 929 Commercial St, Provincetown, MA 02657, USA.
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